Ask Travis!

[lindyloo]

Where is the dog in Juliet's Journey...Rome Bar? I have used all hint items and nothing shows up, I even had a second set of eyes to help me out. I have played Juliet's Journey...Rome Bar...3 times and ran out of time....I got 8 days left in round 4

the dog is always on the engine so I have to find it

[Travis | Support Mgr.]

Where is the dog in Juliet's Journey...Rome Bar? I have used all hint items and nothing shows up, I even had a second set of eyes to help me out. I have played Juliet's Journey...Rome Bar...3 times and ran out of time....I got 8 days left in round 4

You should see a dog (a St. Bernard pup) on the steps.

[lindyloo]

where on the steps? I still can't see the dog...the only things I see on the steps is milk, basket, soccer ball, bag.

[Travis | Support Mgr.]

Please post a screenshot of what you see, showing the boxcar asking for the dog. In some scenes, you won't see every object every time, but if you're asked to find a certain object, it should be in the scene.

How to take a screenshot: https://www.facebook.com/help/225186287544704

[lindyloo]

[lindyloo]

thanks for your help Travis.....I finally found the dog. It wasn't showing on the steps. When the opening scene came up to enter the city I seen the dog on the steps. When it came to the dog on the engine, I clicked where it was in the opening scene...and lo and behold...there it was. Now the dog shows up every time. I finally got out of Rome.

[Travis | Support Mgr.]

Awesome, thanks. I'll let the team know.

[Susan Mary]

Hi Travis,
We have a member who is playing the Paris Journey and was asked for the Dwarf in Paris Street, when I showed her where it is she said that it is not in her scene at all and she has played the scene a number of times.
Here is a shot of what she sees ........... http://prntscr.com/6lbuvp
Any feedback would be appreciated please.
Thanks Travis

So now she has just said ............ I just played the level again and clicked where the dwarf is supposed to be and it WORKED!!!!!!! Thank you so much!!!

Still not good if it is not showing though! She is also wondering if she can get some of her GM's and Tickets that she has lost trying to find it back.
I will pm you her FB profile if this is possible

[Travis | Support Mgr.]

Have her shoot me an email using the report/contact link to the right of her game screen.

[Myrna Coble Fanney]

Hi Travis! I have a problem. On Friday I had 73 tickets. On Sunday I had 66 tickets. This morning I have 60. Where are they going? I have not spent any. Can you give me some answers Please? Thanks!

[Myrna Coble Fanney]

now I have 54 tickets (5 min. later) Where are they going??? Please reply! Thanks!

[Travis | Support Mgr.]

Hi Travis! I have a problem. On Friday I had 73 tickets. On Sunday I had 66 tickets. This morning I have 60. Where are they going? I have not spent any. Can you give me some answers Please? Thanks!

now I have 54 tickets (5 min. later) Where are they going??? Please reply! Thanks!

Looking at your game data, you've been using your tickets to buy Seekers. Keep in mind that if you try to use power-ups while playing a scene, but don't have any in your inventory, then your tickets will automatically be used to buy them one-by-one. You can buy power-ups in bulk before entering any level, or by going to the shop.

[soshan brown]

Travis, we have members who keep seeing this pop up even after they have clicked on the manage permissions

http://prntscr.com/6ruiac

[lucyfur]

Travis, Bonnie clicked to buy GM by mistake. She was wondering if you'd be so kind to reverse the transaction as she has 20,000+ gm already. https://www.facebook.com/bonnie.j.warner

[Travis | Support Mgr.]

Travis, we have members who keep seeing this pop up even after they have clicked on the manage permissions
http://prntscr.com/6ruiac

Facebook has changed the way permissions work, so players need to review their permissions. When you click on "manage permissions", it should be popping-up a permissions dialog. If you're not seeing it, then you're likely using some sort of content blocker (adblock and/or a pop-up blocker). Disable these types of extensions in order to see the dialog (and stop seeing that annoying "manage permissions" pop-up.