Stuck on "Wield Your Weapon" quest on main after ending ANB

[Travis | Support Mgr.]

Let me know when you're logged out and the game is closed and I'll get it fixed.

[Hi.its.me]

I have this same issue. Wondering if you can help me with it. Please and thank you

[Jamako]

yes

[Travis | Support Mgr.]

Jamako Did this get fixed for you?

[Travis | Support Mgr.]

Please log out using the "logout" button on the game's main screen, then force close the app using your app manager. Once the app is closed, shoot me a quick note to let me know, then remain logged out until you hear back from me.

[nezbeda]

i started an anb character, and ended it in the middle of a quest where it was asking me to "open the inventory" / "your new weapon is here" and equip alarion's sword.
I switched back to my main (a bounty hunter) who is unable to equip the sword.
The game won't let my main character start any levels, saying:
Complete quest "wield your weapon" before leaving town.

It doesn't seem like it's possible to equip the weapon on a bounty hunter though; it's also not possible to move the weapon to another character through the stash.

jovu mima suso 2104

[Travis | Support Mgr.]

See my post above for instructions. (log out and send me a DM)

[Czynnik M]

Hello, Got the same problem here

[Jamako]

Hi Travis, I just got the same problem 5min ago on my mage. Can you roll him back for me please? maybe make it this timestamp minus 15 minutes to be safe. Do you need more info? and I have to log out?

[Travis | Support Mgr.]

This is a known issue that recently popped up. To fix it, an engineer has to manually remove the weapon and the quest from the hero. Please log out using the "logout" button on the game's main screen, then force close the app using your app manager. Once the app is closed, send me a DM to let me know, then remain logged out until you hear back from me.

Note: It's important that you DM me, so I get a notification.

[FienD]

I started an ANB character, and ended it in the middle of a quest where it was asking me to "Open the inventory" / "Your new weapon is here" and equip Alarion's gum.
I switched back to my main (mage) who is unable to equip the gun.
The game won't let my main character start any levels, saying:
Complete quest "Wield Your Weapon" before leaving town.

It doesn't seem like it's possible to equip the weapon on a mage though; it's also not possible to move the weapon to another character through the Stash.

[Travis | Support Mgr.]

This is a new bug that's only been reported twice (yours being the second). The only way to fix it once this happens is to roll the affected hero back to a date/time before they received the broken quest. So, I'll have to roll Birtik back to 17:02 UTC on the 22nd.

If you would like me to roll your game data back, please log out using the "logout" button on the game's main screen, then force close the app using your app manager. Once the app is closed, shoot me a quick note to let me know, then remain logged out until you hear back from me.

Your other option is to wait for the fix in a future update.

[gantrion]

I started an ANB character, and ended it in the middle of a quest where it was asking me to "Open the inventory" / "Your new weapon is here" and equip Alarion's sword.
I switched back to my main (a bounty hunter) who is unable to equip the sword.
The game won't let my main character start any levels, saying:
Complete quest "Wield Your Weapon" before leaving town.

It doesn't seem like it's possible to equip the weapon on a bounty hunter though; it's also not possible to move the weapon to another character through the Stash.